UserAgentSetting model

id

integer

Agent Setting ID. This number automatically assigned by server.

maxChats

integer

Maximum number of chats that an agent can have at the same time.

maxForced

integer

Maximum number of chats, including forced chats, that an agent can have at the same time.

Note: Forced chats are the total number of chats an agent can have including additional chats above the maxChats value. This value must be equal to or greater than the maxChats value, described above.

agentAlias

string

Agent alias.