Web SDK advantages

Nuance Web SDK provides a comprehensive collection of tools that enable you to build software applications faster and in a more standardized way.

Security

The standard Nuance deployment method injects the customer interface into your site, with full access to the DOM (Document Object Model). It allows us to provide features like CoBrowse, so your agents can browse the site with the customers.

However, if your security policies prevent third parties access to the DOM, then WebSDK is the solution for you. It is generated within a sandbox iFrame with isolation to the DOM parent application. This lets you maintain security mandates for data sharing, and it also limits potential conflicts in jQuery or other JavaScript libraries.

The Nuance Web SDK is built to comply with security best practices to prevent XSS, cookie injection, and other risks, so you can easily and safely add a customer-focused chat experience to your site.

Scalability

The WebSDK has a reusable plug & play architecture to enable chat functionality across your platform. You can use all of the components we offer in the WebSDK to conveniently set up a full chat experience, or you can use pieces of it if you would like to develop your own chat application.

We built the WebSDK using front-end architecture best practices, such as single responsibility for components (such as carousel, text box, etc.) and separation of design and state.

The Nuance Web SDK has no dependencies other than the Nuance API.