Site level settings

• When the Settings Level control is set to a site and the box is checked in the Enabled column, the illegal words list is enabled throughout the entire site.
• When the box shows a partial check, the illegal words list is enabled but the list is not assigned to all agent groups.
• When the box is clear, the illegal words list is disabled throughout the site.

Note: Illegal word list changes go into effect in the Agent Desktop at the next agent login. This means that agents logged in to the AI must log out and back in before the changes take effect. Agents logging in to Agent Desktop for the first time after an illegal word change will see the changes immediately.

Allows you to create a list of illegal words The software prevents profane or offensive words from displaying to customers. Each client can define their own list of "illegal" words.. The software will prevent these words from displaying in the chat interface.

Settings Level	Select to apply Illegal Word Settings by Web site, Business Unit or Agent Group.
Test Illegal Words Against Enabled Lists	Allows you to test a specific string against configured lists to see if there is a match. The results display in the Match column in the table below. Note that the matching list must be enabled in order to have the system mask matching expressions.
Words List	Name of the illegal word list.
Type	Displays whether the list is applied at the System, Business Unit or Agent Group level.
Enabled	Check this box to enable illegal word blocking by the list.
Editable	Check to make the list editable by other parties.
Match	Displays whether or not there is a match when running the “Test Illegal Words…” function.