Status Messages

Allows you to change the text of the status messagesClosed A message that is sent automatically by the software to an agent or a customer during a chat session. that are transmitted during chat sessions. You can also set time intervals for automatic messages.

Edit a Status Message

To edit a status message:

  1. Select the site you want from the Settings Level list.
  2. Type your message into the text field.
  3. Click Save.
Status messages display in .
Text Field Display Location
Transfer Message Displays in the customer's chat window.
Auto Transfer Message Displays in the customer's chat window.
Auto Transfer Fail Message Displays in the customer's chat window.
No Agent Message Displays in the customer's chat window.
Agent Enter Message Displays in the customer's chat window.
Customer is Typing Displays in the Agent Interface.
Warning Message Displays in customer's chat window.
Customer Stops Typing Displays in the Agent Interface.

Message Timing

Scroll down below the text fields to access the status message .
Setting Definition
Automatically send agent is typing message The "Agent is typing" message is sent to the customer automatically.
Number of seconds before message is automatically sent The amount of time the system waits before sending the "Agent is typing" message to the customer.
Show warning message to client timeout The number of seconds the system waits before sending a timeout message.