Standard events
You can specify standard events as additional launch events in the Conditions tab of the Create Rule or Edit Rule page. For details, see Manage conditions for a business rule.
You can specify the following standard events as launch events:
| Standard event | Description |
|---|---|
| onAgentAssigned | Chat is routed to an agent. |
| onAgentMsg | Agent sends a message to a customer. |
| onAnyEvent |
Any event occurs. |
| onBeforeExitConfirmation | Confirmation box displayed before a customer leaves a page. |
| onBeforeUnload | Customer is about to leave a page. |
| onC2CClicked | Customer clicks a chat button. |
| onC2CDisplayed | Chat button is displayed. |
| onC2CStateChanged | State of a chat button changes. |
| onCancelExit | Customer clicks cancel on an exit confirmation dialog. |
| onChatShown | Chat window is displayed. |
| onCustomerMsg | Customer sends a message to an agent. |
| onExposureQualified | Customer has qualified for an engagement to be exposed. |
| onManualInvocation | Customer manually invokes a chat. |
| onPageLanding | New page loads for a customer. This is the default selection. |
| onPersistentPush | Chat is pushed to persistent mode. |
| onQueueWaitMsg | New queue message is sent to a customer. |
| onRuleSatisfied | Any rule's criteria, including delay, has been met. |
| onServiceAssisted | Customer transitions into an assisted state. |
| onServiceConverted | Customer transitions into converted state (sale registered). |
| onServiceEngaged |
Customer either:
|
| onServiceInteracted | Agent replies to customer. |
| onServiceInvitation |
User is invited to use a service, either:
|
| onServiceMissed | Any response from the server that prevents displaying an actual service, as in a "missed opportunity." |
