Agent Groups

Allows you to create agent groups A data category that groups agent login accounts for chat routing. Agent groups normally exist within a business unit. and assign their members from your list of user names.

Select an agent group in the table to edit or click New to create a new one.

Name	Name of the agent group.
Display Name	Agent group name that will display in Agent Desktop; has a 24-character limit.
Data Go Live Date	This is the date the Agent Group goes live in the NDEP system. The software collects report data from this date and removes test data collected prior to this date.
Description	You can use this optional field to write a description for the agent group.
Default Script	Select a default script for the agent group. To view a list of scripts or to create a new one, see Script Management.
Default Post-Chat Survey	Select a post-chat survey from the list.