SaaS Client Administrator

Same access to all settings as client managers and supervisors, and can modify those settings. Does not see Supervisor Desktop link.

The following table outlines the privileges enabled for this user role:

Privilege	Permission
ABC_LANDING_PAGE_RW	Read/Write
Active User Privilege	Checked
Agent Busy Status	Read/Write
Agent Coach	Read
Agent Disposition	Read/Write
Agent Groups	Read/Write
Asynchronous Communications	Read/Write
Automation	Read/Write
Backdating	Checked
Basic Transcript Report	Checked
Business Hours	Read/Write
Business Rules UI	Read/Write
Business Unit	Read/Write
C2C and Chat Specs and Themes	Read/Write
CI Admin UI	Read
Can Log in Portal	Checked
Chat History in Transcript	Read/Write
Client Transcript	Read
Cobrowse	Read/Write
Content Groups	Read/Write
Custom Report Update	Checked
Custom Reports	Checked
Engagement Skills	Read/Write
Illegal Word	Read/Write
Limited User Management Access	Checked
Message Routing	Read/Write
Module Agent Skill Assign	Read/Write
PRIVILEGE_API_CALLBACK_SETTINGS_RW	Read/Write
PRIVILEGE_ASYNC_KEY_ADMIN_RW	Read/Write
PRIVILEGE_AUTO_CLOSE_ENGAGEMENT_RW	Read/Write
PRIVILEGE_CHAT_SPEC_RW	Read/Write
PRIVILEGE_CUSTOM_CODE_CONTAINERS_RW	Read/Write
PRIVLEGE_HOP_NEW	Checked
PRIVILEGE_POST_CHAT_SURVEY_RW	Read
PRIVILEGE_RT_TQB_SCHEDULE	Checked
PRIVILEGE_THIRD_PARTY_ROUTING_RW	Read/Write
PRIVILEGE_TRANSCRIPT_EXPORT	Checked
PRIVILEGE_TOKEN_CREATION	Read/Write
Performance Metrics	Read/Write
Queue Defaults	Read/Write
Queue Messages Specs	Read/Write
REPORT_GROUP_RW	Read/Write
RT Transcript Query Builder	Checked
Reset Password Privilege	Checked
Routing Allocation Specifications	Read/Write
Script Management & Opening Scripts	Read/Write
Site Content Areas	Read/Write
Standard Report Update	Checked
Standard Report	Checked
Status Messages	Read/Write
Survey Spec	Read/Write
Transcript Emailing	Read/Write
Transfer & Conference	Read/Write
User Management	Read/Write
Workforce Setting Tab	Read/Write