SaaS Client Manager
Similar to an "operations manager" role. Only has access to User Management and Reporting.
The following table outlines the privileges enabled for this user role:
| Privilege | Permission |
|---|---|
| Agent Busy Status | Read |
| Agent Coach | Read |
| Agent Disposition | Read |
| Automation | Read |
| BR Program Rules | Read |
| BR Source XML | Read |
| Basic Transcript Report | Checked |
| Business Rules UI | Read |
| Business Unit | Read |
| C2C and Chat Specs and Themes | Read |
| CI Admin UI | Read |
| Can Log in Portal | Checked |
| Chat History in Transcript | Read |
| Client Transcript | Checked |
| Cobrowse | Read |
| Custom Reports | Checked |
| Engagement Skills | Read |
| Limited User Management Access | Checked |
| Module Agent Skill Assign | Read/Write |
| PRIVILEGE_POST_CHAT_SURVEY_RW | Read |
| PRIVILEGE_RT_TQB_SCHEDULE | Checked |
| PRIVILEGE_TRANSCRIPT_EXPORT | Checked |
| Performance Metrics | Read |
| Queue Defaults | Read |
| REPORT_GROUP_RW | Read/Write |
| RT Transcript Query Builder | Checked |
| Reset Password Privilege | Checked |
| Script Management & Opening Scripts | Read |
| Site Content Areas | Read |
| Standard Report | Checked |
| Status Messages | Read |
| Survey Spec | Read |
| Transcript Emailing | Read |
| Transfer & Conference | Read |
| User Management | Read/Write |
| Workforce Setting Tab | Read |
