SaaS Client Report Administrator
Client users who have access to run reports and create custom reports. Read access to User Management and Business Units, Agent Groups. Has access to Reporting, Custom Reports, Incrementality Report and Advanced Transcript Search.
The following table outlines the privileges enabled for this user role:
| Privilege | Permission |
|---|---|
| Agent Coach | Read |
| Agent Disposition | Read |
| Agent Groups | Read |
| Backdating | Checked |
| Business Unit | Read |
| Can Log in Portal | Checked |
| Client Transcript | Checked |
| Custom Report Update | Checked |
| Custom Reports | Checked |
| Limited User Management Access | Checked |
| PRIVILEGE_POST_CHAT_SURVEY_RW | Read |
| PRIVILEGE_RT_TQB_SCHEDULE | Checked |
| PRIVILEGE_TRANSCRIPT_EXPORT | Checked |
| REPORT_GROUP_RW | Read/Write |
| RT Transcript Query Builder | Checked |
| Report Schedule Privilege | Checked |
| Script Management & Opening Scripts | Read |
| Standard Report | Checked |
| Transcript Emailing | Read |
| User Management | Read |
