SaaS Client Supervisor Administrator
Similar to SaaS Client Supervisor, but with access to Script Trees, Opener Scripts, Agent Dispositions, and so on.
The following table outlines the privileges enabled for this user role:
| Privilege | Permission |
|---|---|
| Agent Coach | Read |
| Agent Disposition | Read |
| Basic Transcript Report | Checked |
| Can Log in Portal | Checked |
| Client Transcript | Checked |
| Custom Reports | Checked |
| Limited User Management Access | Checked |
| Module Agent Skill Assign | Read |
| PRIVILEGE_RT_TQB_SCHEDULE | Checked |
| PRIVILEGE_SUPERVISOR_CUSTOM_VIEW | Checked |
| PRIVILEGE_SUPERVISOR_ENGAGEMENT | Checked |
| PRIVILEGE_TRANSCRIPT_EXPORT | Checked |
| Performance Metrics | Read |
| REPORT_GROUP_RW | Read/Write |
| RT Transcript Query Builder | Checked |
| Script Management & Opening Scripts | Read |
| Standard Report | Checked |
| Supervisor Interface | Checked |
| Transcript Emailing | Read |
| User Management | Read |
| Workforce Setting Tab | Read |
