SaaS Client Supervisor
A client supervisor. Access to Supervisor Desktop, and displays the Supervisor Desktop link in Portal header. Also has access to Reporting.
The following table outlines the privileges enabled for this user role:
| Privilege | Permission |
|---|---|
| Agent Coach | Read |
| Basic Transcript Report | Checked |
| Can Log in Portal | Checked |
| Client Transcript | Checked |
| Custom Reports | Checked |
| Limited User Management Access | Checked |
| Module Agent Skill Assign | Read |
| PRIVILEGE_RT_TQB_SCHEDULE | Checked |
| PRIVILEGE_SUPERVISOR_ENGAGEMENT | Checked |
| PRIVILEGE_TRANSCRIPT_EXPORT | Checked |
| Performance Metrics | Read |
| REPORT_GROUP_RW | Read/Write |
| RT Transcript Query Builder | Checked |
| Reset Password Privilege | Checked |
| Standard Report | Checked |
| Supervisor Interface | Checked |
| User Management | Read |
| Workforce Setting Tab | Read |
