SaaS Supervisor - No Transcript Export
Similar to SaaS Supervisor - No Transcript, but has access to transcripts and no ability to export transcripts.
The following table outlines the privileges enabled for this user role:
| Privilege | Permission |
|---|---|
| Agent Coach | Read |
| Basic Transcript Report | Checked |
| Can Log in Portal | Checked |
| Client Transcript | Checked |
| Custom Reports | Checked |
| Limited User Management Access | Checked |
| Module Agent Skill Assign | Read |
| PRIVILEGE_RT_TQB_SCHEDULE | Checked |
| PRIVILEGE_SUPERVISOR_ENGAGEMENT | Checked |
| Performance Metrics | Read |
| REPORT_GROUP_RW | Read/Write |
| RT Transcript Query Builder | Checked |
| Standard Report | Checked |
| Supervisor Interface | Checked |
| User Management | Read |
| Workforce Setting Tab | Read |
