SaaS Supervisor - No Transcript
A client supervisor. Access to Supervisor Desktop (without access to Transcripts or the ability to chat with agents), and displays the Supervisor Desktop link in Portal header. Also has access to Reporting.
The following table outlines the privileges enabled for this user role:
| Privilege | Permission |
|---|---|
| Agent Coach | Read |
| Can Log in Portal | Checked |
| Custom Reports | Checked |
| Module Agent Skill Assign | Read |
| Performance Metrics | Read |
| REPORT_GROUP_RW | Read/Write |
| Standard Report | Checked |
| Supervisor Interface | Checked |
| User Management | Read |
| Workforce Setting Tab | Read |
