Script Writer
Ability to write and manage scripts and openers for display in the Agent Desktop.
The following table outlines the privileges enabled for this user role:
| Privilege | Permission |
|---|---|
| Agent Coach | Read/Write |
| Agent Disposition | Read |
| All Site Access | Checked |
| Automation | Read |
| Basic Transcript Report | Checked |
| Business Unit | Read |
| C2C and Chat Specs and Themes | Read |
| CI Admin UI | Read |
| Can Log in Portal | Checked |
| Client Transcript | Checked |
| Custom Reports | Checked |
| Limited User Management Access | Checked |
| PRIVILEGE_RT_TQB_SCHEDULE | Checked |
| PRIVILEGE_TRANSCRIPT_EXPORT | Checked |
| Queue Defaults | Read |
| REPORT_GROUP_RW | Read/Write |
| RT Transcript Query Builder | Checked |
| Script Management & Opening Scripts | Read/Write |
| Standard Report | Checked |
| Transcript Emailing | Read |
