NDEP 5.74.x Release Notes
Version: 5.74.x
Date: November 2022
Note: All tickets shown on this list are deployed to all clients and all data centers.
| Type | Key | Summary | Category | Risk Level |
|---|---|---|---|---|
| Optimization and functionality improvements | ||||
| Story | PRTUI-1296 | The toolbar/application bar was updated based on latest UI/UX designs. | Road Map Features | 4 |
| Story | PORTALV2-15643 | The Supervisor administrator role has been renamed and categorized as an external role. Appropriate permissions and access have been implemented. | Road Map Features | 2 |
| Story | HTMLAI-4779 | When the File Upload command scripts are present in the script trees, a new button near the agent input field is shown to allow quick and easy access for agents to send or hide file upload requests to the customer. | Road Map Features | 4 |
| Story | HTMLAI-4752 | When an engagement has been escalated by the agent, a visual indicator in the Active Transcript header is now shown. On hover, the escalation comment submitted is displayed. | Road Map Features | 2 |
| Story | HTMLAI-4780 | Enhanced styling of transfer and conference notes within the Active and Static Transcript views. Notes are now more easily identifiable when reviewing transcripts. | Road Map Features | 4 |
| Story | HTMLAI-4682 | Enhanced detection and logging of Agent Coach recommendations that have been modified by the agent before being sent to the customer for more accurate reporting and analysis of agent behavior. | Road Map Features | 2 |
| Story | PRTUI-1272 | Enabled configuration of SMS engagements through the Third Party App Routing page in Portal, which allows the client to configure multiple channels simultaneously. | Road Map Features | 4 |
| Story | NCI-2541 | Added new web Customer Interface configuration to support custom animations when the messaging application is closed or minimized. | Road Map Features | 4 |
| Bug fix and critical maintenance | ||||
| Bug | PRTUI-1311 | Fixed the issue where the login button had to be pressed twice by the user in some cases for a successful login. | Continuous Improvements | 4 |
| Bug | PRTUI-1303 | Fixed indentation for the Social Platforms menu links in Home page and SidebarNavMenu. | Road Map Features | 2 |
| Bug | HTMLAI-4813 | Fixed a cosmetic text alignment issue for the disposition error message and the retry button. | Continuous Improvements | 1 |
| Bug | PORTALV2-15894 | Updated the Survey Export to show all final dispositions instead of only one. | Customer Support | 1 |
| Bug | PORTALV2-15882 | Removed validation for External Launch Function on Portal Business Rules UI page (as requested to accommodate Javascript). | Customer Support | 1 |
| Bug | NCI-2609 | Fix that implements a prevention that will stop user from sending the attached file multiple times. Once the user submits the file, submit button is locked and later the file upload model disappears. | Customer Support | 1 |
| Bug | NCI-2550 | Fixed an issue to handle client page modification by civ2 engine. Civ2 engine will not process any scrolling adjustment when window is not visible. | Customer Support | 3 |
| Bug | SUPV3-1058 | Fixed a data refresh issue that was occurring unnecessarily while re-ordering columns. | Continuous Improvements | 1 |
| Bug | SUPV3-1065 | An appropriate error message is now shown when a supervisor attempts to login to the Supervisor Desktop while the AEAPI service is down. | Continuous Improvements | 1 |
| Bug | RTDEV-39298 | This is applied only when ZDT is enabled. This change adds TTL for messageQueue and messageStream collection in redis. | Continuous Improvements | 3 |
| Bug | RTDEV-40088 | Fix optimizes automaton classes for ZDT. | Continuous Improvements | 3 |
| Security / compliance | ||||
| Bug | RTDEV-38615 | The production team ran a script to encrypt existing client secrets on Prod and other environments. | Security/Compliance | 4 |
