NDEP 5.75.x Release Notes
Version: 5.75.x
Date: November 2022
Note: All tickets shown on this list are deployed to all clients and all data centers.
| Type | Key | Summary | Category | Risk Level |
|---|---|---|---|---|
| Optimization and functionality improvements | ||||
| Story | RTDEV-20206 | A new field name, engagementAttribute, has been added to the Reporting API (transcript queries and realtime metric queries). This field allows users to get dynamic engagement attributes which were set for a particular engagement. The field is both returnable and filterable. Note: More details regarding this new field are mentioned in the ticket's description and comments, along with a demo. | Road Map Features | 1 |
| Story | HTMLAI-4718 | Introduced new functionality to allow the HTMLAI to gracefully reconnect if there are errors returned from the authentication service upon refresh of the OAuth token. | Road Map Features | 4 |
| Bug fix and critical maintenance | ||||
| Bug | PORTALV2-15864 | Increased the header size to address an intermittent error with Search By Engagement Details. | Technical Debt | 1 |
| Bug | PORTALV2-15942 | Fixed a minor regression issue with Reporting. | Continuous Improvements | 1 |
| Bug | RTDEV-40021 | The msg.originalrequest.id has been removed from the client response, instead of passing an empty value in the ownership change response message. | Continuous Improvements | 3 |
| Bug | RTDEV-39977 | A chat.denied.reconnect message is returned for a closed chat. | Continuous Improvements | 3 |
| Story | RTDEV-36885 | Changes have been made to update the customer's chat layer timeout when the chat gets transferred from one agent to another agent of a different Agent Group and/or Business Unit. This feature can be turned on/off using the "update chat layer during transfer" toggle. | Continuous Improvements | 3 |
| Security / compliance | ||||
| Story | PORTALV2-15901 | Creation of new user roles and privileges to provide NDEP users the ability to promote C3/NVAA instances to various development and production environments. | Security/Compliance | 1 |
| Story | PORTALV2-15899 | Upgraded jettison, kafka-clients and jackson-databind libraries to safe versions. | Security/Compliance | 2 |
