Nuance Data Collection API (DCAPI)
The Data Collection API (DCAPI) is used to supplement data at the engagement level within Nuance Digital Engagement Platform (NDEP). It can be leveraged for agents while a chat is in-progress or gathered for reporting purposes. Customers often use it to attribute sales conversion data to the proper agent.
This document describes the endpoints used to support server-side visitor profiles. This new API is called the Data Collection API (DCAPI) and includes extensions to the Customer Engagement API (CEAPI). The data passed via these endpoints is used to persist data in a server-side visitor profile. This can maintain a single profile for an individual visitor across multiple devices. The purpose of persisted data visitor profiles is to allow client applications to request recommendations from the system before engaging with a visitor.