Nuance Reporting API
The Nuance Reporting API allows customers to access realtime and historical data from the Nuance Digital Engagement Platform (NDEP) to create bespoke dashboards or custom reporting. It is also used to power the NDEP Supervisor Desktop.
The NDEP Data API service is a Representational State Transfer (RESTful) API designed to enable first and third party clients (UIs/applications) to access NDEP transcript and realtime metric data. The API can be used to integrate NDEP data with a variety of applications. Examples include:
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Integrating realtime metrics into Work Force Management reporting or monitoring dashboards
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Pulling chat transcripts into a CRM system
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Extracting a transcript for "warm" transfer from chat to another medium (for example, Call)
The NDEP Data API service is accessed via HTTPS. You can access the API from a standard web browser or directly from an application. API credentials allow you to obtain authorized access to the API. (You must obtain API credentials by creating a user account in Portal with the required API roles.) Once access is achieved a session is maintained enabling the client to make data requests. The client can continue to make data requests for the duration of the session based on the initial authentication.