Send rich media in the Agent Engagement API
If you are using your own virtual assistant or agent, then you send a POST
request to the messages endpoint that includes the rich-media JSON in the messageData
parameter, using the following structure:
{
"richWidget": {
RICH_MEDIA_OBJECT
}
}
Where the RICH_MEDIA_OBJECT
is the JSON you created using this guide.
If your rich media is interactive, it will be returned from the customer in a future GET
request to the messages endpoint, in the messageData
field.
For more information on the Agent Engagement API, refer to the AEAPI documentation.