Add Custom Scripts

  1. Click the Add New Header or Add New Script to begin.

    Note: Only scripts can be sent to customers.

  2. The Enter Heading/Script here field appears.

    Headings have a blue border, while script lines have a white border.

  3. The agent enters the custom heading or script.

  4. Click Save to save the header or script, and enable the user to continue to add or modify. Also, the Save & Close button saves the new header or script and close the Custom Scripts window.