Add Custom Scripts
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Click the Add New Header or Add New Script to begin.
Note: Only scripts can be sent to customers.
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The Enter Heading/Script here field appears.
Headings have a blue border, while script lines have a white border.
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The agent enters the custom heading or script.
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Click Save to save the header or script, and enable the user to continue to add or modify. Also, the Save & Close button saves the new header or script and close the Custom Scripts window.