Custom Scripts

To enable agents to create and maintain their own personalized scripts in the Agent Desktop, it is essential to enable Custom Scripts in the Portal.

Agents can create both headers and script lines and organize them according to their preferences. Custom Scripts operate in the same way as system script lines, and allow agents to keep personal script lines readily available.

Note: Custom Scripts are not available in Portal from a reporting perspective. Each agent would need to share the Custom Scripts for management to review.