Agent Web Tools
To create and manage Agent Web Tools for the Agent Desktop:
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Click New to select a URL or XML-based web tool.
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Administrators can choose the default Agent Web Tool within the Workforce Management system under the Portal.
Tip: The URL-based web tool must be hosted by the client. Contact your Nuance representative for information on adding a URL-based web tool.
Field | Description |
---|---|
Name |
Name of the web tool. |
URL | URL that links to the web tool. |
XML | XML code that defines the web tool. |
Entire Site |
|
Active |
Select to enable the URL web tool for the client's Agent Desktop. |
Access to Secure Transcript | Select to give access to partially unmasked transcripts. Enable this field only if it is required by the automaton. |
Note: For more information about the Web Tools window, refer to the Web Tools section.