Chat Specifications
Displays a list of chat specifications
A set of information that defines all elements of a chat engagement. Includes chat themes, script content, agent assignment data, and survey info..
Use the buttons to view, create, and manage your chat themes.
| Control | Use |
|---|---|
| Name | |
| Agent Name Settings | |
| Agent Name | |
| Use Agent Alias | |
| Default Agent Alias | |
| Agent Exit Line | |
| Chat Theme | |
| Opening Script | |
| Script Tree | |
| Email Specification | |
| Survey Specification | |
| Agent Opening Script | |
| Queue Messaging | |
