Utterance Duration
The Utterance Duration report shows the total, average, and max durations for audio utterances, measured from the start of speech detection to the end of speech detection. Duration appears in the format HH:MM:SS.
In addition to the use of report filters, Nuance Insights allows you to manipulate displayed data through several other means in order to better visualize information. Select from the following to learn more:
Note: This report is applicable only for clients using the Conversational AI channel.
| Column | Description |
|---|---|
| Web App | Web application |
| API | API command (for example, speechRecognition) |
| Utterance Duration | Total duration of all utterances over the selected period of time |
| Average Utterance Duration | Average duration of all utterances over the selected period of time |
| Max Utterance Duration | Maximum duration of all utterances over the selected period of time |
Visualizations
The Summary table (first table) summarizes relevant data, grouping by outcome. The Details table (the second table) presents the same data, also grouped by outcome, but broken out by date.
Filters
Time Range
The Time Range slider allows you to narrow or expand the date range. The data displayed in all visualizations automatically reflect the subset of information falling within the selected range.
Tenant
By choosing one or more tenants from the list, you refine your displayed data-set by including data from only those tenants matching the selection. The visualizations automatically reflect the information complying with the tenant selection.
