Symbols used in Conversation View

Conversation View uses several different symbols to communicate statuses, input modes, outcomes, and progress.

Symbol layout

Symbols used in the APPLICATION tab of Conversation View appear as follows:

Screen capture of Application tab in Conversation View with callouts

Symbol descriptions

Symbol Description
Screen capture of engagement icon

Engagement

Session has started.
Screen capture of decision state icon

Decision state

States with this symbol in the Type column are DECISION states.
Screen capture of transition between states icon

Transition between states

Note: The state being transitioned from may or may not be recorded in the log. If it is not recorded, the state being transitioned from will not be visible in Conversation View even if the transition is visible.
Screen capture of component icon Component
Screen capture of question router icon Question router
Screen capture of message event icon Message event
Screen capture of backend state icon

Backend state

States with this symbol in the Type column are BACKEND states, often involving a database.
Screen capture of Q and A state icon

Q and A state

States with this symbol in the Type column are Q and A states. These are interactive states involving input from a user.
Screen capture of conversation ended icon Conversation has ended with a transfer.

Screen capture of user provided input icon

This symbol inside the large Q and A node status circle, indicates that the user provided input in response to the system's prompt.

Screen capture showing symbol denoting user provided input on the Conversation View page

Screen capture of re-engagement icon

Session restarted (re-engagement) after user has left and come back or the session has timed out.

Screen capture showing symbol denoting re-engagement on the Conversation View page

Screen capture of icon indicating user hung up during the current turn

This symbol indicates that during the current turn, the user hung up. Because this effectively ends the turn, the Q and A node and the conversation, this status is also the status of the overall Q and A node.

Screen capture showing user hang up in the current turn icon on the Conversation View page

Screen capture of rating and comment icon

Click this symbol to view or edit rating and comment information associated with the current conversation.

Screen capture of icon indicating input mode recorded is speech

If the input mode recorded in the log is speech, this icon appears inside the Q and A node status circle.

Screen capture of DM status icon on the Conversation View page

Screen capture of icon indicating success turn specific status

A SUCCESS turn-specific status icon is always surrounded by a circle that is green in color. The figure inside the circle is a checkmark.

Screen capture of turn status icon on the Conversation View page

Screen capture of icon indicating success turn specific status

A VALIDATED icon inside the Q and A node status circle is always surrounded by a circle that is green in color to indicate validation.

Screen capture of turn status icon

Screen capture of failed turn specific status icon

This icon indicates a recognition failure. Possible failure types include NO_MATCH, RECO_TIMEOUT, match to the input. This status is specific to the current turn.

Screen capture of failed turn status icon on the Conversation View page