Installing required third-party software

Before you can install or run Voice Platform, you must download and install specific third-party software on each host. See the Release Notes for the supported versions.

Software

Description
Apache Tomcat

The Application Container service requires Tomcat.

Note: It's important that you download, and extract, a Tomcat package file, such as a zip or tar.gz (on Linux). (If you use an executable file that installs Tomcat as an application, you might encounter issues, such as port availability, during the Voice Platform installation.) If you already installed Tomcat using an executable file, remove it and then extract a Tomcat package file.

Notes:

  • For Tomcat 8.5 or higher, see Enabling read permissions for Tomcat 8.5 on Linux.

  • For Windows installations, you must specify environment variables with short 8.3 filepaths. For example,
    TOMCAT_HOME=C:\NVP\APACHE~1.65 instead of TOMCAT_HOME=C:\NVP\apache-tomcat-9.0.65

Java

Download and install Java. See the Release Notes for the supported versions.

Notes:

  • Required on each host where you install any Voice Platform software.

  • For Windows installations, you must specify environment variables with short 8.3 filepaths. For example,

    JAVA_HOME=C:\PROGRA~1\Java\JRE18~1.0_3 instead of JAVA_HOME=C:\Program Files\Java\jre1.8.0_341

  • To upgrade in the future, see Upgrading Java software.