Supported configurations

The following table outlines currently supported configurations for these audio providers. See the Release Notes for updates.

 

NMS audio provider

SIP audio provider

Interface software

Natural Access 9.0.8

N/A

Operating system

Windows 2008, R2

Windows 2008 R2

CentOS 5.x

Supported boards

  • CG 6060 family
  • CG 6565E family

N/A

Telephony protocols

  • OPS (Off-premises Station)
  • WNK
  • ISDN protocols:
    • 5ESS
    • National ISDN 2 (NI2)
    • DMS100

N/A

Transfer capabilities

Blind

Supported on OPS protocol

Supported

Bridged

Supported

Supported

Consultation

Supported using:

  • Two B-Channel Call Transfer (TBCT) on ISDN NI2

    Nuance recommends this transfer mechanism over RLT on ISDN DMS100.

  • Release Link Trunk (RLT) on ISDN DMS100

    Nuance recommends TBCT on ISDN NI2 over RLT on ISDN DMS100.

Supported
(if supported by your gateway)

Conditional

Nuance extension supported for compatibility with previous Voice Platform releases.

Supported using:

  • OPS protocol

  • Two B-Channel Call Transfer (TBCT) on ISDN NI2

    Nuance recommends this transfer mechanism over RLT on ISDN DMS100.

  • Release Link Trunk (RLT) on ISDN DMS100

    Nuance recommends TBCT on ISDN NI2 over RLT on ISDN DMS100.

Supported (if supported by your gateway)