Agent Desktop
Nuance Agent Desktop integrates advanced AI technology to optimize contact center operations, significantly reducing processing times, and empowering agents to serve customers efficiently across multiple channels. With easy access to relevant information, agents can provide a high-level of service, regardless of where the conversation begins.
As a browser-based interface, the Agent Desktop is highly customizable to meet the unique needs of client agents. It is also compatible with various digital devices, such as PCs, laptops, and can be used on the latest versions of Google Chrome, Mozilla Firefox, and Microsoft Edge.
A key innovative features of the Agent Desktop is its support for web accessibility. Nuance is committed to making our technologies accessible to all users, including those with different levels of ability.
Nuance's digital accessibility encompasses all conditions that affect access to the web, including visual, auditory, physical, speech, cognitive, and neurological disabilities.
Note: This documentation is for Agent Desktop version 3.0, which is currently available as a preview.
Clients can choose to use either version 2.1 or version 3.0, depending on their specific requirements. For more information, refer to the Logging in section.