Generating a Call List

Note: If there has been a change in the default timezone after the creation of call sets, those call sets will continue to display data according to the old timezone. Nuance recommends that after a change in default timezone, you resubmit existing call sets. This will make older call sets display log data in the new timezone.

Once a Call Set is created, select the Call Set to generate a call list.

Notes:
  • By default, the maximum number of calls in a Call Set is 1000. You can override this default limit in Zookeeper (typically during Nuance Insights setup) by setting the CALLSETROWLIMIT property to the desired value.
  • Regardless of the value of the configured maximum number of calls in a Call Set, the Call Set List will show the latest (newest) n number of calls (where n is the configured maximum number of calls).