Welcome to Nuance Insights

Nuance Insights is an analysis and reporting tool that provides usage and performance information about speech, chat, and touchtone applications based on logs and audio files collected from applications over a period of time.

These files are produced by the application and related software. The generated views report the application is used and provide feedback on the application’s usability. When analyzing reports, you can identify potential problems that let you improve and tune the application.

Views can answer questions in the following broad categories:

  • Does the application work?
  • Do they show signs of frustration?
  • Which parts of the application are used most?
  • Are users navigating through the application as expected?
  • Where are they spending most of their time?
  • Where and when are they falling out?
  • Which dialog states get poor results, and which vocabulary items are difficult to recognize?
  • Do users understand the prompts?
  • Do the prompts lead to the expected vocabularies?
  • How well does the application anticipate user needs?
  • When are people engaging the application?
  • How long does engagement last?
  • How many people are engaging?