Sorting calls within the list

1. In Call List, make sure the column with which you would like to sort the list is being displayed.

   1. Click the Show / Hide Columns icon (  ) on the far right side of the title bar.

      

   2. In the Show/Hide columns list, select ALL to show all columns, DEFAULT to show only the default columns, or individually select columns.

      

2. Click once in the column header's sorting arrows to sort the list of calls according to the natural sequencing of the data in that column.

   • Columns whose data indicates a point in time (for example, dates, starting and ending times) follow a chronological sequence when sorted.

     

   • Columns whose data types are alphanumeric strings (for example, session IDs) are sorted alphanumerically.

     

   Note: The START DATE and START TIME columns each have a sort function. However, clicking either one has exactly the same behaviour which is a sorting by overall chronology rather than simply on time-of-day, for example. END DATE and END TIME are also a locked pair.

3. Click a second time in the same column header to reverse the order of the sequencing, again, according to the natural sequencing of the data type.