Transfer Trending
The Transfer Trending report visualizes transfer group
A transfer group describes the type of agent the caller is being sent to. For example, “North America”, “Help Desk”, or “DFS12”. data trends over time.
Visualizations
Transfer GroupTrending
The Transfer GroupTrending graph visualizes trends in raw numbers of calls for each transfer group, plotted over time, as well as the relative proportion of transferred calls that are transferred to each group.
Transfer Trending by Group
The Transfer Trending by Group graph breaks out individual transfer group trends in discrete graphs (rows). Each graph plots incidence of a given transfer group at a given moment in time as a percentage of the aggregate of all transfer groups.
Filters
The Exit Reasons report's filters include Date Range and may include several others depending on what customized filters have been added.
includes data containing specified filter values or else excludes this subset of data.
Clicking Include values displays only those data possessing the selected values. All other data are hidden from the visualization.
By contrast, clicking Exclude values displays only those data that do not possess the selected values.
Date Range
The Date Range filter is a slider with two moveable sides. By narrowing the date range, you display only call data falling within the range.
Date Granularity
The Date Granularity filter allows you to adjust the reported data granularity described by the trend lines. Drag the slider horizontally to adjust the granularity of reported data. Alternatively, you can use the left 
and right 
arrow buttons to move the slider incrementally.
Transfer Group
The Transfer Group filter allows you to narrow the scope of the reported dataset by selectively including or excluding call data with particular transfer groups.
Custom filters
This report accommodates customizable filters.
Customizable filters narrow the scope of the reported dataset by including or excluding data with identifiable attributes. These attributes may be about the caller, the call itself, or about an event that may have happened during the call.
For example, one possible customizable filter you can add and customize in this view is Caller Type, in which you can narrow the reported data to include, or exclude, only those data with the selected caller type.
For more information about how to add customized filters to your view, contact your Nuance Professional Services representative.
Note: If you would like to modify this or any report, Nuance Communications, Inc. recommends you contact Nuance Professional Services.
