Recognizer Traffic Trends

This view in the Recognizer Traffic workbook plots a varying call volume trend line over time, as seen in two different trend graphs.

Note: This report is applicable only for clients using the IVR channel.

The graphs differ from one another only in terms of using different scales of measurement of time. You can filter by adjusting the time period displayed.

Note: The underlying data for all Recognizer Traffic reports comes from Recognizer logs.

Visualizations

Avg. Sessions by day of month

This graph plots the average number of sessions on a day of the month over a specified period of time.

For example, if the date range specified in the Date filter spans the past 3 months (from the present time), then the data point for the 12th day of the month is a calculated average of three days (being the 12th of each month for the past three months).

Hovering over a point on a bar in the histogram that corresponds to a particular date displays the selected day of the month as well as the calculated average for that day over the specified time frame.

Avg. Sessions by day of week

This graph plots the average number of sessions for individual days of the week over a specified period of time.

For example, if the date range specified in the Date filter spans the past 3 weeks (from the present time), then the displayed data point for Tuesday is a calculated average of three days (being the Tuesday of each of the past three weeks).

Hovering over a point on a bar in the histogram that corresponds to a particular week day on the x‑axis displays the selected day as well as the calculated average for that day over the specified time frame.

Filter

Increase the specificity of your view's reporting by applying filters to the data.

Notes:
Some filters allow you to choose whether the visualization data containing specified filter values or else excludes this subset of data.

Clicking Include values displays only those data possessing the selected values. All other data are hidden from the visualization.

By contrast, clicking Exclude values displays only those data that do not possess the selected values.

Toggle specifying whether to include or exclude values indicated in the filter

Date

The Date Range filter is a slider with two moveable sides. By narrowing the date range, you display only data falling within the range.

Visualization of the Date Range slider

In addition to the slider, the filter allows you to specify start and end points to the range by time of day as well as by date by clicking the Start and End regions, clicking a second time on the time of day, and then manually entering a new time of day.

Visualization of clickable regions in Date Range slider to specify start and end times with date picker

Visualization of time-of-day region in one of Date Range slider's date pickers

To select a date with the date picker, click the Start region to pick a date from the date picker widget. Do the same with the End region.

Visualization of calendar region in one of Date Range slider's date pickers

Note: If you would like to modify this or any report, Nuance Communications, Inc. recommends you contact Nuance Professional Services.