Task Trending Comparison

Use this filter to highlight data belonging to one or several specified dimensional values.

1. In the Level of Detail highlight tool, mouse over the word Level of Detail to see the highlighter icon to the right.

2. Click the highlighter icon to toggle the highlighter on ( ) to highlight dimensional values, or off ( ) to remove highlighting.

   Notes:

   • To make multiple selections, hold down the ctrl key while individually clicking desired category.
   • If you made a highlighter selection and then toggled the highlighter function off, the last selection is preserved when you once again toggle the highlighter back on.

The Date Range filter is a slider with two moveable sides. By narrowing the date range, you display only data falling within the range.

The Date Granularity filter allows you to adjust the reported data granularity described by the trend lines. Drag the slider horizontally to adjust the granularity of reported data. Alternatively, you can use the left  and right  arrow buttons to move the slider incrementally.

Note: If you choose to draw from hourly instead of daily summarization data, the Date Granularity filter will no longer be visible.

A task version is the number identifying the revision of a task definition. Task definitions may change over time for a number of reasons. One example is if you find there are several navigational exits that are categorized as Other. In this case, you may want to recategorize them with more meaningful labels which, in turn, may warrant an update to your task definitions. Another example is if the application itself is updated such that there are now more states or more ways in which scenarios are handled. Again, in this case, you may want to revisit your task definitions with a new revision to correctly capture successes and failures.

The Task Version filter is an auto-populated filter based on data made available in the AFT file.

1. Click the Task Version field.

2. Select the All checkbox to include data associated with all task versions.

   If there are many task versions available and you would like to select one or just a few of them, clear the All checkbox and then select each task version you would like to include in your query.

   

A task attempt is identified by an index number (for example, Attempt 1 or Attempt 2) and corresponds to a task being started. Notably, a task attempt does not necessarily end with a task completion. It is only necessary for the task to begin for it to be an attempt.

When filtering for task attempts, you may select one, several, or all task attempts:

• Selecting only one task attempt (attempt 3, for example) is a request to exclude all task data except data associated with a third attempt.

• Broadening the filter to include several task attempts requests the reporting of data associated with the selected attempts, but excluding all other data.

  For example, selecting attempts 3, 7, and 9 in the Task Attempt filter requests that only task data associated with the third, seventh, and ninth attempts of the given task(s) will be reported.

• Selecting all task attempts requests the reporting of task data associated with any and all task attempts. This filter parameter is the same thing as having no Task Attempt filter at all.

The Task Attempt filter is an auto-populated filter based on data made available in the AFT file.

By choosing one or more channels from the list, you refine your displayed data-set by including data from only those channels matching the selection.

Customizable filters narrow the scope of the reported dataset by including or excluding data with identifiable attributes. These attributes may be about the conversation itself or about an event that may have happened during the conversation.

For more information about how to add customized filters to your view, contact your Nuance Professional Services representative.