| ACR |
Accept Received |
SMS |
A consumer sent a message to a short/long code managed by Nuance where the text content matches at least one of the configured keywords for the "Accept" SMS control code. This could be an unsolicited message from a consumer or a response to an SMS delivery that was previously sent by Nuance. |
|
AM
|
Answering Machine
|
VOICE
|
The phone number was dialed and connected. An answering machine was detected, and a message was left.
|
|
AMH
|
Answering Machine Hang-Up
|
VOICE
|
The phone number was dialed and connected. An answering machine was detected, but the calling strategy specified that the call must be retried later. Therefore, the call was disconnected without leaving a message. This result is typically not final.
|
|
B
|
Busy
|
VOICE
|
The phone number was dialed but a busy signal was detected.
|
|
BD
|
Bad Data
|
EMAIL
SMS
VOICE
|
The message was not processed because of bad data in the input record, such as an invalid phone number or key information was missing.
|
|
CN
|
Cancelled
|
EMAIL
SMS
VOICE
|
The message was cancelled because the consumer was included in an exclusion file, or because the campaign administrator chose to cancel any outstanding message deliveries.
|
|
DF
|
Delivery Failure
|
EMAIL
SMS
VOICE
WEB
|
The message delivery was attempted but failed to reach the recipient.
|
|
EX
|
Expired
|
EMAIL
SMS
VOICE
|
The message was scheduled for delivery but the final delivery window elapsed before it could be sent.
|
| FBL |
Feedback Loop |
EMAIL |
The consumer has marked this message as "spam". |
| FL |
Filtered |
EMAIL
SMS
VOICE
|
The message was not processed because of a business rule that filtered the input record. |
|
FT
|
Fax Tone
|
VOICE
|
The phone number was dialed but a fax tone was detected. The call was disconnected.
|
| HB |
Hard Bounce
|
EMAIL
|
A permanent delivery failure occurred, such as the email account being invalid or non-existent.
|
| HR |
Help Received |
SMS |
A consumer sent a message to a short/long code managed by Nuance where the text content matches at least one of the configured keywords for the "Help" SMS control code. This could be an unsolicited message from a consumer or a response to an SMS delivery that was previously sent by Nuance. |
|
IA
|
Invalid Address
|
VOICE
|
The phone number was dialed but a disconnected phone number tone was detected. The call was disconnected.
|
|
IR
|
Inbound Received
|
EMAIL
SMS
VOICE
|
For EMAIL, a consumer either sent an email to an account/domain hosted by Nuance or a consumer responded to an email delivery that was previously sent by Nuance.
For SMS, a consumer either sent a message to a short code managed by Nuance, or a consumer responded to an SMS delivery that was previously sent by Nuance.
For VOICE, a consumer initiated an inbound voice call to a phone number hosted by Nuance.
|
| JR |
Join Received |
SMS |
A consumer sent a message to a short/long code managed by Nuance where the text content matches at least one of the configured keywords for the "Join" SMS control code. This could be an unsolicited message from a consumer or a response to an SMS delivery that was previously sent by Nuance. |
|
LA
|
Live Answer
|
VOICE
|
The phone number was dialed and was answered by a person.
|
| MB |
Mail Block
|
EMAIL
|
Our email server is not allowed to send email to the consumer’s domain.
|
|
NA
|
No Answer
|
VOICE
|
The phone number was dialed but the call was not answered.
|
| NT |
No Treat
|
EMAIL
SMS
VOICE
|
The message was not processed because of a business rule that filtered the input record.
|
|
S
|
Sent
|
EMAIL
SMS
WEB
|
The message was successfully sent.
|
|
SB
|
Soft Bounce
|
EMAIL
|
The consumer’s email server rejected the message due to a condition such as mailbox full, inactive account, or domain failure.
|
| SR |
Stop Received |
SMS |
A consumer sent a message to a short/long code managed by Nuance where the text content matches at least one of the configured keywords for the "Stop" SMS control code. This could be an unsolicited message from a consumer or a response to an SMS delivery that was previously sent by Nuance. |
|
U
|
Unknown*
|
EMAIL
VOICE
|
For EMAIL, the consumers email server rejected the message without supplying sufficient information to determine if this was a hard or soft bounce.
For VOICE, the phone number was dialed and the call was connected, however no valid address tone, fax tone, answering machine, or person was detected on the call and was therefore disconnected.
*An "Unknown" result may be displayed as "Connected" in the Result Summary Report and other reports.
|
| UR |
Undo Received |
SMS |
A consumer sent a message to a short/long code managed by Nuance where the text content matches at least one of the configured keywords for the "Undo" SMS control code. This could be an unsolicited message from a consumer or a response to an SMS delivery that was previously sent by Nuance. |
