Result Codes

Alert result codes show the outcome of an alert dispatched by the Nuance platform. A result code is assigned to a dispatch at various points in its life cycle; the current result code at any given moment may not be the final result. A real-time report may show transient result codes; reports that show older data almost always show final result codes.

The Media column in the following table shows the media types that can be associated with each result code. For each alert result code, the Result Code Matrix shows both the media types and alert result sub-codes that can be associated with it. In this context, “answering machine” means either an answering machine or a piecemeal system.

Result codes, which display in many reports, indicate the final disposition of an attempt to contact the consumer.

These codes are for Nuance Proactive Engagement Platform.

Table 1: Result Codes

Code	Result	Media	Description
AM	Answering Machine	VOICE	The phone number was dialed and connected. An answering machine was detected, and a message was left.
AMH	Answering Machine Hangup	VOICE	The phone number was dialed and connected. An answering machine was detected, but the calling strategy specified that the call must be retried later. Therefore, the call was disconnected without leaving a message. This result is typically not final.
B	Busy	VOICE	The phone number was dialed but a busy signal was detected.
BD	Bad Data	EMAIL SMS VOICE	The message was not processed because of bad data in the input record, such as an invalid phone number or key information was missing.
CN	Cancelled	EMAIL SMS VOICE	The message was cancelled because the consumer was included in an exclusion file, or because the campaign administrator chose to cancel any outstanding message deliveries.
DF	Delivery Failure	EMAIL SMS VOICE WEB	The message delivery was attempted but failed to reach the recipient.
EX	Expired	EMAIL SMS VOICE	The message was scheduled for delivery but the final delivery window elapsed before it could be sent.
FT	Fax Tone	VOICE	The phone number was dialed but a fax tone was detected. The call was disconnected.
HB	Hard Bounce	EMAIL	A permanent delivery failure occurred, such as the email account being invalid or non-existent.
IA	Invalid Address	VOICE	The phone number was dialed but a disconnected phone number tone was detected. The call was disconnected.
IR	Inbound Received	EMAIL SMS VOICE	For EMAIL, a consumer either sent an email to an account/domain hosted by Nuance or a consumer responded to an email delivery that was previously sent by Nuance. For SMS, a consumer either sent a message to a short code managed by Nuance, or a consumer responded to an SMS delivery that was previously sent by Nuance. For VOICE, a consumer initiated an inbound voice call to a phone number hosted by Nuance.
LA	Live Answer	VOICE	The phone number was dialed and was answered by a person.
MB	Mail Block	EMAIL	Our email server is not allowed to send email to the consumer’s domain.
NA	No Answer	VOICE	The phone number was dialed but the call was not answered.
NT	No Treat	EMAIL SMS VOICE	The message was not processed because of a business rule that filtered the input record.
S	Sent	EMAIL SMS WEB	The message was successfully sent.
SB	Soft Bounce	EMAIL	The consumer’s email server rejected the message due to a condition such as mailbox full, inactive account, or domain failure.
U	Unknown	EMAIL VOICE	For EMAIL, the consumer's email server rejected the message without supplying sufficient information to determine if this was a hard or soft bound. For VOICE, the phone number was dialed and the call was connected, however no valid address tone, fax tone, answering machine, or person was detected on the call and was therefore disconnected.