Transfer Indicators

The Transfers report includes a code that indicates the outcome of the transfer attempt. Those codes are grouped by type and defined in this section. In these definitions we use the terms Side A and Side B. Their meaning depends on whether you are using a Standard Outbound Transfer or Agent Connect application.

Side A and Side B:

Product	Side A	Side B
Standard	Nuance Enterprise Division to Consumer	Consumer to Agent / IVR
Agent Connect	Nuance Enterprise Division to Agent	Agent to Consumer