Welcome to Nuance Speech Suite

Nuance Speech Suite delivers advanced ASR (automatic speech recognition) and TTS (text to speech) capabilities.

It is a collection of services that provide speech processing to voice platforms. For example, to IVR systems that answer telephone calls from customers with text-to-speech and speech recognitions technologies. In other words, Speech Suite is the interface between applications and customer callers.

Conversational IVR

The conversational Interactive Voice Response (IVR) experience Nuance Speech Suite delivers automates inbound telephone enquiries and provides deep speech recognition as well as support for open-ended (such as “How May I Help You?”) natural language dialogs.

The conversational IVR system listens, understands, and responds to callers: it identifies the intent of the caller's question or statement, responds in a conversational manner, and acts on the caller's behalf to answer the question or resolve the issue at hand. This conversation takes place in a timely manner, within a secure environment, and when necessary falls back seamlessly to a live agent. NLP-powered self-service solutions learn from previous interactions by using logs of previous interactions and other analytics, and thus automatically improve over time.

About Nuance

Nuance empowers companies to deploy multimodal self-service solutions across voice, web, and mobile channels, and efficiently connect those self-service solutions to assisted service as needed.