View throttle delivery results

Use the Results panel to view the realtime results of delivery attempts made using a throttle. You can specify the time period and media types to include. The pie chart shows the results of all attempts for a record, including unsuccessful attempts. For example if a record initially has two 'Busy' results and later a 'Live Answer' result, then all three results are represented in the pie.

For a complete list of possible results and their meaning, see Result code reference.

1. From the header bar, click DASHBOARD. This displays a list of campaigns:

   

2. Click the Campaigns toggle to switch to Throttles view. This displays a list of throttles. For example:

   

3. Locate a throttle and click anywhere on it. This displays the panels for Realtime Throttle Settings, Results, Transfers, and Records.

   

4. Click Results. This expands the Results panel, showing realtime results of all messages sent for that throttle.

   

Each Results panel contains the following sections: 

Section	Description
Time Period	Select the time period of the results displayed. Can be Current Hour and Day. The Day setting is relative to the time zone of the client, which is displayed at the bottom of the page and may be different from the user's time zone.
Delivery Type	Select the media type of the results displayed. The options are Voice and All.
Results pie chart	Shows a pie chart representing all deliveries made in the selected time period. The percentage of deliveries for each result is indicated by a label and unique color.