SWIsum—summary statistics

Provides up to four application-defined values to be used in the Application Summary report’s "Customer Specified Sum" metrics. In addition to the Tokens used for every event, this event has the following tokens:

Token

Description

SUM1

Decimal value to be included in the summary.

SUM2

Decimal value to be included in the summary.

SUM3

Decimal value to be included in the summary.

SUM4

Decimal value to be included in the summary.

The Nuance Application Reporting tool's Application Summary report presents metrics for a set of calls. Within that set, it totals the values of each of the metrics and reports those totals.

For example:

EVNT=SWISUM|SUM1=0.0|SUM2=0.0|SUM3=0.0|SUM4=0.0