SWIsvst—service start

Identifies the application name (service name). In addition to the Tokens used for every event, this event has the following tokens:

Token

Description

SVNM

Application name; application-specific string that uniquely identifies the application.

APPSERV

(optional) Machine ID of the server.

Frequently the application or service name is logged by the SWIclst—call start event. However, the application is not always known until later after the call has started, such as after:

  • Choosing the spoken language
  • Selecting the application from a main menu
  • Determining the application from the DNIS

Once the application is known, it is important to immediately log the SWIsvst event and declare the name.

Example:

EVNT=SWIsvst|SVNM=MyApplicationName|APPSERV=127.0.0.1