Logs a unique ID for the call. This is typically used to link Nuance Insights for IVR data to database information, like CTI or agent information.
In addition to the Tokens used for every event, this event has the following token:
|
Token |
Description |
|---|---|
|
UNID |
Integer: Unique ID; can be any application-defined string. |
The telephony service assigns a numeric Call Identifier to each call that it uses for its own purposes. However, an enterprise may also have its own scheme for identifying a call. Use SWIunid event to store the enterprise ID instead. This is useful if you want to correlate enterprise information from a particular identifier with how the call was handled by the voice application.
Note: This event is required when using post-call survey logs.
Example:
EVNT=SWIunid|UNID=9012
Related parameter
