Working with call logs in Management Station

Nuance products automatically log what happens during each call and they record utterances made during the call. The call log files include information like the length of the call, the grammars used for recognition, and the performance results for each recognition request.

Some Nuance products (including the Management Station) generate reports from the call logs for in-depth analysis. There are various options for moving logs from their hosts of origin to a centralized location for reporting purposes. For the Management Station, the data flows as follows:

1. Services controlled by the Management Station generate logs. For storage locations, see Call log directories and files.
2. The Management Station uses the file transfer service to collect logs to a central location.
3. Administrators import the logs to the Management Station database. This operation can be manual or scheduled. See Importing call log files.
4. After the import, Management Station users can display reports. Optionally, administrators can use the Management Station’s log collect feature to export call logs to a zip file.

Note: Nuance recommends purging call log data from the Management Station database on a regular basis. Doing this removes out-of-date data and frees disk space. See Purging call log files.