Send rich media

Nuance enables you to add and set up rich-media elements for chat interactions so that users can interact and engage with the content of the message.

Prerequisites

Before testing rich-media content, make sure you have:

  • A chat application with Rich Media engine, which can be:

    • a Nuance-deployed web chat application

    • a custom web application that incorporates the Rich Media engine

    • a mobile application built with the Nuance Mobile SDK

  • An agent to send the rich media, which can be a custom application that uses:

Detailed instructions

Agents can use multiple platforms to send a widget along with rich-media elements. The platform for adding rich media depends on which agent sends the widget: