Send rich media
Nuance enables you to add and set up rich-media elements for chat interactions so that users can interact and engage with the content of the message.
Prerequisites
Before testing rich-media content, make sure you have:
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A chat application with Rich Media engine, which can be:
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a Nuance-deployed web chat application
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a custom web application that incorporates the Rich Media engine
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a mobile application built with the Nuance Mobile SDK
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An agent to send the rich media, which can be a custom application that uses:
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Virtual Assistant
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Detailed instructions
Agents can use multiple platforms to send a widget along with rich-media elements. The platform for adding rich media depends on which agent sends the widget: