List of privileges

The following table details the complete list of privileges available within Portal.

Privilege Description
ABC_LANDING_PAGE_RW Access to the ABC landing page. This landing page is used to connect an Apple Business ID with NDEP.
API Agent Interface Access to NDEP Agent Desktop APIs.
API Agent Status Access to NDEP Agent Status API, which provides current realtime agent statuses.

API Data Collection Interface

 Access to NDEP Data Collection API.
API Metric Realtime Access to NDEP Metric Realtime API.
API Transcript Historic Access to NDEP Historic Transcript API, which provides transcript information on engagements that have been processed and stored in NDEP data warehouse.
API Transcript Realtime Access to NDEP Realtime Transcript API, which provides transcript information on active engagements.
API Link Generation Access to NDEP Link Gen API, which generates a link to be used to start engagements.
Active User Privilege Ability to activate or disable users.

Ad Hoc Reports

 Access to Ad Hoc Reports (also known as OLAP Reports).
Advance Script Access to the "text"/code tab of a script tree in the Script Management page.
Advanced Transcript Search Access to the advanced section the legacy transcript page.
Agent Busy Status Access to the Agent Status section within Workforce Management.
Agent Coach Access to Agent Coach.
Agent Disposition Access to Agent Disposition .
Agent Groups Access to Agent Groups.
Agent Interface Access to Agent Desktop.
All Site Access Access to the entire site.
API Customer Engagement Access to the NDEP Customer Engagement API.
Attribute Management Access to Attribute Management.
Automation Access to Automation.
BR Program Rules Access to Program Rules.
BR Source XML Access to Business rules.

Backdating

 Ability to backdate reports.
Basic Transcript Report Access to legacy transcript page (no access to the advanced section).
Business Hours Access to Business Hours.
Business Rules UI Access to business rules GUI, which is described in Manage business rules in the user interface.
Business Unit Access to Business Units.
C2C and Chat Specs and Themes Access to Buttons and Chat Specifications.
CI Admin UI Access to Buttons.
CORS Whitelist Access to CORS Whitelist.
Can Log In Portal Ability to log in to Portal.
Chat History in Transcript Access to Chat History Permissions tab of Workforce Management.
Client Transcript Access to the legacy Transcript page.
Cobrowse Access to Cobrowse.
Configure API Execution Page Access to Configuration API.
Content Groups Access to Content Groups.
Conversion Attributes Access to Conversion Attribution.

Create and Delete Sites

 Ability to create and delete sites.
Custom Report Update Read and Write access to Custom Reports.
Custom Reports Read access to Custom Reports.
Engagement Skills Access to Engagement Skills.

Exclude Sites

 Ability to exclude a site from users with All Site Access.

Global Report Admin

 Ability to identify internal roles with super reporting access.
Ignore Security Filters IP address security filters are not applied to roles with this privilege.
Illegal Word Access to Illegal Words Settings.

Import Export Report

 Ability to import and export report definitions within Reporting.
Limited User Management Access Ability to limit user management access, which is primarily used to populate a user list from the Transcript page.
Localization Report Access to provide localization within Reporting.
Module Agent Skill Assign Access to Engagement Skills.
PRIVILEGE_API_CALLBACK_SETTINGS_RW Access to API Callback Settings.
PRIVILEGE_AUTO_CLOSE_ENGAGEMENT_RW Access to Auto-Close Engagements.
PRIVILEGE_CHAT_SPEC_NEW_RW Access to Chat Specifications.
PRIVILEGE_CUSTOM_CODE_CONTAINERS_RW Access to Custom Code Containers.
PRIVILEGE_IDENTITY_PROVIDER_RW Read and Write access to Portal Identity Provider API.
PRIVILEGE_INTERNAL_USER Assigned to identify internal roles.

PRIVILEGE_OAUTH_CLIENT_RW

 Read and Write access to Portal OAuth Client Details (OCD) API.
PRIVILEGE_RT_TQB_SCHEDULE Ability to schedule TQB exports.

PRIVILEGE_SUPERVISOR_CUSTOM_VIEW

 Ability to create and edit Custom Views in Supervisor Desktop.
PRIVILEGE_THIRD_PARTY_ROUTING_CONNECTIONS_RW Access to Connections tab within Third Party App Routing.
PRIVILEGE_THIRD_PARTY_ROUTING_RW Access to Third Party App Routing.
PRIVILEGE_TRANSCRIPT_EXPORT Ability to export transcripts.

PRIVILEGE_USER_EDIT

 Ability to only edit a user.
Performance Metrics Access to Performance Metrics tab of Workforce Management. Used to configure metrics agents can view in Agent Desktop.
Queue Defaults Access to Queue Defaults.
Queue Messages Specs Access to Queue Messaging Specs.
RT Transcript Query Builder Access to Transcript Query Builder (TQB: RightTouch).
Report Schedule Privilege Access to schedules in Reporting.
Report Filter and Categories Access to Report Advanced Settings.
Reset Password Privilege Ability to reset user passwords.
Routing Allocation Specifications Access to Routing Allocation Specs.
Script Management & Opening Scripts Access to Script Management and Opener Scripts.
Site Content Areas Access to Site Content Areas.
Skip update login time Ability to bypass login time (lastLogin) updates.
Standard Report Update Read and Write access to Standard Reporting.
Standard Report Read access to Standard Reporting.
Status Messages Access to Status Messages.
Supervisor Desktop access Access to Supervisor Desktop.
Survey Spec Access to Survey.
Transcript Emailing Access to Transcript Emailing.
User Management Access to User Management.

WAPI Custom Report Update

 Read and Write access to Web API Custom Reports.

WAPI Custom Reports

 Read access to Web API Custom Reports.

WAPI Standard Report Update

 Read and Write access to Web API Standard Reports.

WAPI Standard Reports

 Read access to Web API Standard Reports.

WAPI Transcript Query Builder

 Access to the Web API Transcript Query Builder page.
Workforce Setting Tab Access to Settings tab of Workforce Management.