Call log event reference
This topic describes events that commonly appear in call logs.
Event |
Description |
---|---|
ANI—Automatic number identification | Phone number of the caller. |
DNIS—Dialed number identification | Phone number that the caller dialed. |
Enc—Encrypted content | Encrypted content. |
ERROR—Generic error | Application-defined generic error. |
KRrcnd—Krypton recognition end | Logged at the end of a Krypton engine recognition.
Confirms completion of the Recognize command and of any associated release of resources. Recognition results are conveyed by KRrslt. |
KRrcst—Krypton recognition start | Logged at the start of a Krypton engine recognition. |
KRrslt—Krypton recognition result | Final recognition result received from the Krypton engine. |
KRstop—Krypton recognition stopped | Krypton engine recognition terminated.
No other tokens are logged, beyond those that appear in all entries. |
KRvdld—VocDelta load | Domain language models or wordset files are loaded. |
NLEinnd—QuickNLP interpretation end | Event written just after the interpretation call to the core engine has completed. Includes the output from the core engine. |
NLEinst—QuickNLP interpretation start | Event written just before calling the core engine to perform the interpretation request. Includes the input to the core engine. |
NLEplld—Pipeline load | Semantic model loaded. |
NLEplnd—Pipeline end | Event written just before the response to the interpretation command is returned. |
NLEplst—Pipeline start | Logged at the start of an interpretation command. |
NLErslt—Final result | Final interpretation result. |
NLEtoknd—Tokenization end | Event written at the end of tokenization of input to the interpretation command. Includes the output. |
NLEtokst—Tokenization start | Event written at the beginning of tokenization of input to the interpretation command. Includes the input. |
NLEwsld—Wordset load | Dynamic wordset loaded. |
NUANtnat—tenant | Event written near the end of every call. |
NUANwvfm—waveform | Event written whenever an utterance is written to an audio file in the call logs. |
NVOCactp—ActivePrompt used | ActivePrompt used during synthesis. |
NVOCadon—add-on application |
Vocalizer synthesis used a system add-on application. |
NVOCapps—application session | Application provided a session and step identifier using SSML <meta>. |
NVOCaudf—first audio | First audio packet for a synthesis operation. |
NVOCaudn—next audio | Audio packet for a synthesis operation after the first audio packet. |
NVOCcntg—char count |
Number of unicode input characters processed in a single speak request. |
NVOCcntv—char count combined |
Number of unicode input characters for a voice and voice operating point combination processed in a single speak request. |
NVOCfrmt—file format | File format for Vocalizer-written event log files. |
NVOCifnd—internet fetch end | Internet fetch ended. |
NVOCifst—internet fetch start | Internet fetch started. |
NVOCinpt—input text | Provides the input text for the speak request. |
NVOClise—license end | Triggered at the end of synthesis. Tokens describe the count of licenses in use prior to freeing the license |
NVOClisr—license refused | Synthesis operation failed because there was no license available. Tokens describe the count of licenses currently in use. |
NVOCliss—license start | Triggered at the start of a synthesis. Tokens describe the count of licenses in use after incrementing for the new license. |
NVOClock—license lock | Logs the time when a license is checked out (locked) during Vocalizer initialization. Shows license features used. |
NVOCsynd—synthesis end | Logged at the end of synthesis. |
NVOCsyst—synthesis start | Logged at the beginning of synthesis. |
NVOCsysw—synthesis switch | Logged when a mid-synthesis voice switch occurs. Tokens report the new voice. |
NVOCunlo—license unlock | Logs the time a license is released (unlocked). |
OSCL—client log entry | Internet fetch has started. |
SWIacsv—acoustic accumulator save event | Event written for each saved statistics file. |
SWIacum—acoustic accumulation event | Nuance Recognizer collected a statistic as part of its self-learning feature (acoustic adaptation). |
SWIapps—application session | Application provided a session and step identifier. |
SWIaupd—acoustic model update event | Nuance Recognizer updated the acoustic model. |
SWIcach—caching event | Periodic summary of grammar caching activities. |
SWIclnd—call end | End of session (call to the system). |
SWIclst—call start | Beginning of session (call to the system). |
SWIdbrx—database query completion | End of a database query. |
SWIdbtx—database query begin | Start of a database query. |
SWIdmnd—Dialog Module end | End of a module. |
SWIdmst—Dialog Module start | Start of a module. |
SWIdsnd—Decision state end | End of a Decision node. |
SWIdsst—Decision state start | Start of a Decision node. |
SWIdtmf—DTMF result | DTMF string and its value as determined by the grammar. |
SWIendcall—Categorizes call outcomes | Event logged once per call, as soon as application has determined that the caller is exiting the system. |
SWIendp—end pointer | Event written for every recognition attempt (where start of speech is detected), whether the recognition was successful or not. |
SWIepms—endpointer milliseconds | Signals that the external endpointer is done with trying to detect the beginning of speech. |
SWIepse—endpointer license end | Indicates the endpointer license usage at the end of a call to the system. Duration (in seconds) a license was held for the call. |
SWIepss—endpointer license start | Indicates the endpointer license usage at the beginning of a call to the system. Triggered at the start of a session. |
SWIepst—endpointer start | Endpointer start. Reported for each recognition turn. |
SWIfrmt—format | Identifies the format of call log events written by Nuance Recognizer. |
SWIgrld—grammar load | Summarizes the loading of a grammar. |
SWIhtin—hot insert | Indicates a hot insert update to the Recognizer’s acoustic model. |
SWIiffi—fetched grammar file | Filename of a copied grammar file that was saved for debugging purposes. |
SWIlang—Call language | Spoken language of the call. |
SWIlise—recognizer license end | Duration (in seconds) a license was held for the call. Triggered at the end of a session. |
SWIliss—recognizer license start | Indicates the Nuance Recognizer license usage at the beginning of a call to the system. Triggered at the start of a session. |
SWIlock—license lock | Time license is checked out (locked) during Recognizer initialization. Shows which license features are used. |
SWIlps—Language packs | Versions of data packs used for recognition during the session. |
SWIphnd—Phase End | Logged by multi-phase modules when ending a phase. |
SWIphst—Phase Start | Logged by multi-phase modules when entering a phase. |
SWIppnd—Play Prompt end | End of a Play Prompt node. |
SWIppst—Play Prompt start | Start of a Play Prompt node. |
SWIprst—Prompt Start | A prompt was played. |
SWIrcnd—recognition end | Logged at the end of recognition. |
SWIrcst—recognition start | Logged at the start of a recognition. |
SWIrrcn—rejected chunk | Recognition failure of a single candidate chunk of audio when the Nuance Recognizer is set to magic_word or selective_bargein_mode. |
SWIrrst—recognizer restart | Restart of recognition on the next candidate chunk of audio when the Nuance Recognizer is set to magic_word or selective_bargein_mode. |
SWIrslt—recognizer result | Complete XML recognition result at the end of a successful recognition (SWIrcnd) when a VoiceXML browser requests a result. |
SWIstats—recognizer statistics | Detailed statistics of Recognizer processing after every recognition event. |
SWIstnd—step end | Result of a step's recognition. |
SWIstop—recognizer stop event | Reason the recognizer stopped. |
SWIstst—step start event | Start of a step. |
SWIsum—summary statistics | Provides up to four application-defined values to be used in the Application Summary report’s "Customer Specified Sum" metrics. |
SWIsurvey—gathers information from callers | Survey questions and responses. |
SWIsvst—service start | Application name (service name). |
SWItrfr—transfer event | Call was transferred. |
SWItynd—try end | End of a try. Summarizes the result. |
SWItyst—try start | Start of a try. |
SWIunid—unique call ID | Unique ID for the call. |
SWIunlo—license unlock | Time a license is released (unlocked). |
SWIwcr—whole call recording | Written whenever a session recording is written to an audio file in the call logs. |
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