Reporting

The generated reports analyze how the application is used and provide feedback on the application’s usability. They can also identify potential problems that let you improve and tune the application.

Reports in Nuance Insights are organized into workbooks. To see a report, you must drill down from the project to the workbook and then to the report.

Workbook Dashboard/Report
Intraday Dashboard

Intraday Dashboard

Simple Call Viewer Simple Call Viewer: Call View page

Call Viewer

Call Viewer: Call Set List page

Call Viewer: Call List page

Call Viewer: Call View page

Call Annotation Summary

Call Annotation Summary

Call Transfer

Transfer Report

Transfer Trending

Caller Intent Transition

Final Caller Intent Summary

Caller Intent Transition

Databases

Database Summary

Data Access Node Trend

Decisions

Decision Summary

Dialog Module

DM Visits and Exit Reasons

DM Speech vs. DTMF

DM Statistics

DM Options

DM Options Trends

DM Commands

Fallout

Exit Location Details

Exit Reasons Report

Exit Trending

KPI

KPI Dashboard

Caller Engagement

Metrics

Metrics Listing Dashboard

Metrics Trending Dashboard

Metrics Trending Comparison Dashboard

Recognizer Traffic

Recognizer Traffic

Recognizer Traffic Trends

Task

Task Dashboard

Task Detail

Task Trends

Task Trending Comparison Report

Traffic

Traffic Trends

Traffic

Agent Transfers

Call Duration