About Nuance's dialog service

Dialog as a Service is Nuance’s omnichannel conversation engine.

Nuance Dialog

The Dialog as a Service (DLGaaS) API allows client applications to interact with conversational agents created with the Mix.dialog web tool. These interactions are situated within a cohesive conversational session that keeps track of the ongoing context of the conversation, similar to what we do during the back and forth of a conversation with another person.

The gRPC protocol provided by Dialog as a Service allows a client application to interact with a dialog in all the programming languages supported by gRPC.

gRPC is an open source RPC (remote procedure call) software used to create services. It uses HTTP/2 for transport and Protocol Buffers version 3 (“proto3”) to define the structure of the application.