Channels

A channel defines a set of modalities that determine how your application will exchange information with its users. You determine the set of channels available for your project when you create it. You can use the Targets tab of the Mix dashboard, to add, modify, or disable channels after a project has been created, if desired. Disabled channels and modalities are not visible in Mix.dialog.

A channel can be applied to various channel integrations. For example:

In Mix.dialog, when you need to use a different message or set different actions, depending on the channel, you can undock a channel at any node where you want the dialog to support channel-specific messages and actions, or interactive elements. The Messages resource panel also allows you to set channel-specific variations for your messages.

For multichannel applications, you can use the predefined variable channel to switch to a different channel at runtime.

Undock a channel at a node

1. Expand the main channel selector (at the top of the node properties).
   
2. Click Edit Channels.
   The channel dock switches to edit mode.
   
3. Click the channel you want to undock at this node.
   
4. Click Undock Channel.
5. Repeat these two steps if you want to undock more channels at this node.
6. Click Done Editing.
   
   You can now select the undocked channel for which you would like to set channel-specific messages and actions, or interactive elements.

Dock a channel at a node

1. Expand the main channel selector (at the top of the node properties).
   
2. Click Edit Channels.
   The channel dock switches to edit mode.
3. Click the channel you want to redock at this node.
   
4. Click Dock Channel.
   A message appears prompting you to confirm your intention.
5. Click Confirm.
   The channel is linked back to the default All Channels dock.

View channel-specific dialog flow

On the gear menu choose the desired channels.