Set up a component call node

A component call node provides a means to allow the dialog flow to enter another component—for example, a component that performs authentication, disambiguation, or operations that are required after a user is transferred to a live agent.

The component call node transfers the dialog flow to the specified component. When the component is finished, the dialog returns to the component call node and proceeds from there.

Click a component call node on the design canvas, to see its properties in the Node properties pane.

  Component call node properties example  

Add a component call node

  1. Click Components on the design palette and drag the component you want this node to invoke, onto the canvas (or directly onto a transition area of a node).
    Tip: Use the search field to narrow down the list of components, if needed.
  2. If your design requires going to a different node when the dialog returns from the destination component, for specific channels, undock the desired channel, and select it.
  3. Click the GoTo placeholder, and set the desired transition.
    This determines where the dialog will go after it returns from the destination component of this node.
  4. Repeat the above two steps, if you need to set more channel-specific transitions.

Change the destination component

The destination of a component call node is automatically set upon adding the node. Choose a different destination from the Set Component list, if needed, in which case you might want to rename the component call node accordingly.

Go to the destination component

Click Go to Component.

This brings the destination component into focus.